Disney’s CEO Bob Chapek spoke about the future of the company’s theatrical release format during a Q&A on Monday.
The Disney Store, once a mall mainstay, is drastically reducing the number of locations it has in the United States and Canada.
Disney said it's closing at least 60 stores in North America, amounting to about 35% of its locations in the region. Moving forward, Disney is placing a larger emphasis on its e-commerce business rather than its brick-and-mortar footprint.
"While consumer behavior has shifted toward online shopping, the global pandemic has changed what consumers expect from a retailer," said Stephanie Young, president of Disney's consumer products, games and publishing unit, in a press release.

A Disney Store is seen in Times Square in New York.
Disney said that it's focusing on making its shopDisney platform a more "seamless" and "personalized" experience. That online revamp will be "complemented by greater integration with Disney Parks apps and social media platforms."
COVID-19 has spurred more people to move their shopping habits online. Research firm eMarketer recently said e-commerce sales across the world grew nearly 28% in 2020, surpassing $4 trillion.
Fans can still buy Mickey merchandise at theme park stores, third-party retailers and Disney shop-in-shops. In 2019, Target opened mini-Disney stores in 25 of its locations.
Disney, which didn't release a list of stores that will close, has about 300 locations worldwide. It had nearly 800 locations globally at its peak in 1999.
10 things to know before visiting Disney World during pandemic
10 things to know before visiting Disney World during a pandemic
Make sure you have reservations
Reservations are required to enter Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios. To enter one of the theme parks, everyone 3 and older must buy a ticket and make a reservation for the day they want to visit the park through Disney’s Park Pass system. If you have a multi-day ticket, you will be required to make a park reservation for each date of your visit.
Disney recommends checking if reservations are available for the day you want to visit one of its theme parks before booking your ticket. Once you purchase the ticket, quickly go back and book the reservation because space is limited.
No park hopping ... until January
You can visit only one theme park a day until January. Park Hopper ticket options, which let guests visit multiple parks on the same day, are being sold online, but you won’t be able to use Park Hopper until next year. Starting Jan. 1, 2021, guests with the Park Hopper ticket option or an annual pass with Park Hopper benefits will be allowed to visit more than one park per day after 2 p.m.
Disney says park reservations will be required for the first park but not the second, though this may change in the future. To learn more, visit the park's website.

Guests wear masks, as required, to attend the official re-opening day of the Magic Kingdom at Walt Disney World on July 11 in Lake Buena Vista, Fla.
No Fastpass+ system
Fastpass+ services are suspended and Annual Passholders are not guaranteed park entry. Fastpass+ lets you reserve access to select Walt Disney World theme park attractions, entertainment and character greetings in advance. The service is suspended to control capacity and maintain social distancing, according to Disney. Also, Disney says annual passes do not guarantee park entry and passholders are still required to make reservations using the new online system.
Everyone needs a mask
Everyone 2 and older is required to wear a mask/face covering except when eating/drinking (must be stationary) or swimming. The mask or face covering must be made with at least two layers of breathable material, fit snugly against the side of your face and under your chin, be secured with ties or ear loops and must fully cover your nose and mouth.
“At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandannas and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings,” Disney’s website reads. “Costume masks are also not considered appropriate and are prohibited from being worn, in alignment with our existing rules.”
Temperature checks before entry
Temperature checks with no-touch thermometers will be conducted before theme park entry. Temperature checks will also be conducted at other Walt Disney World Resort locations, including Disney Springs and table-service restaurants at Disney Resort hotels.
Anyone with a temperature of 100.4 F or above will undergo another screening. If you are found to have a temperature of 100.4 F or above, entry will be denied and those in your party will also not be allowed to enter.

Guests arrive for temperature screening July 16 before entering Disney’s Hollywood Studios at Walt Disney World.
No water parks
Water parks Blizzard Beach and Typhoon Lagoon remain closed. One of the parks is expected to reopen March 7, 2021, though Disney hasn’t given any hints which one will reopen first.
Modified experiences
Parades, nighttime spectaculars and character greetings may be temporarily canceled or modified. Disney says this is to accommodate physical distancing. Playgrounds may also be closed. Dressing rooms inside shops are closed and Disney PhotoPass photographers will not touch your cellphone, camera, tablet or other electronic device. All four parks have small character cavalcades throughout the day for a social-distanced way to see characters and snap a selfie.

A princess cavalcade passes through Frontierland on Sept. 16 in the Magic Kingdom at Walt Disney World.
Social distancing
Stay at least 6 feet away from others. Like other places, Walt Disney World has added floor markings, signs and barriers to promote social distancing. Similar measures are also in place on resort transportation, including buses, monorails and watercraft boats.
Disney says it has also enhanced its cleaning of high-traffic areas such as elevators and restrooms and has placed hand sanitizer and hand-washing locations throughout the parks.
Stay contactless with Disney’s app
Download the My Disney Experience App for real-time ride wait times and park hours. While the mobile app isn’t new, it’s useful to have, especially during the pandemic with its contactless hotel check-in capabilities and mobile ordering at select restaurants.

Guests arrive for temperature screening July 16 before entering Disney’s Hollywood Studios at Walt Disney World.
Updated cancellation, modification policies
Review your ticket and hotel cancellation, modification and refund policy. Things happen, especially during the COVID-19 pandemic, and you might need to modify your reservation or cancel it. Disney is not selling annual passes, for example, but is still allowing current passholders to renew them.
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